I LOVE the in-services that we have at the clinic. The other day we had a communications workshop run by two ladies who specialize in healthcare settings. One of them said something that really stuck with me, so I thought that I’d share it with y’all.
“The way we communicate teaches others how to treat us.”
Seems like a pretty good insight to me. I think this applies not to just the workplace, but any relationship we have with other human beings.